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Help with K2QR

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Keep your sign-in page open while you check these steps.

The email has not arrived

  1. Check that the email address on the sign-in page is correct.
  2. Look in your spam or junk folder.
  3. Wait for the resend button, then request a new code if needed.

If the address is wrong, choose “Use a different email” on the sign-in page.

The code was rejected

  1. Enter all six digits from the email for that sign-in request.
  2. Use the sign-in page that requested the code, rather than another tab.
  3. If you requested a replacement, use its code instead of the earlier one.

If the code has expired, request a new one. Never share your email code.

Sign-in says to wait

Follow the wait time on the sign-in page. Repeated requests will not shorten it. Keep your code draft open so you can return to it after signing in.